Customer Service Representative
Meet Melissa Leach
Hello! My name is Melissa. My role with Compass is a Customer Service Representative and have been with the team since 2017. As a CSR the goal is to help people find answers to their questions and offer solutions to their problems. What I love most about my job is serving people and assisting them with whatever they need help with. My main focus is group benefits and claims and life insurance products.
I was born and raised in a small town in Missouri and later moved to Illinois after college in 1993. I am also a middle child and always seemed to fly under the radar. My older sister was the smart one and my younger brother the athletic one… and well then there was me. I have lived in Washington, Palatine, Fairbury, Forrest, and most recently Pontiac. Pontiac has been my home for the past 17 years.
Prior to joining the Compass Insurance team, I spent most of my professional career (over 25 years) working in the financial sector. About 4 years ago I transitioned to a cousin of the financial industry… Insurance.
My husband Phil and I between us have 48 years of marriage under our belts. Of those years, nine have been to each other. We have a blended family with 3 grown children: Taylor, Lauren, and Andrew. My son is in the Air Force and will be stationed in Germany next year and we are planning a trip to visit him. Andrew is getting married soon to Anabel and we are so excited to welcome her into our family. Taylor and Lauren live near us and we enjoy spending time with them when we can to meet up for dinner or to do other activities they enjoy. We also have a grandson, Jamie.
We do not get to see our grandson too often as he lives in South Carolina. The time we do spend with him is a joy and we look forward to making great memories.
In my free time, I enjoy DIY projects around home, gardening, cooking, antiquing, and listening to music. We have recently remodeled our spare bathroom and laundry room. We enjoy traveling and have been to 36 states and 5 countries together. We also like spelunking and try to find a cave to tour on our travels.
Phil has been employed with Country Financial for over 30 years as a computer programmer. I don’t speak any of his bits and bytes jargon but we both speak the language of insurance.
This is a great group of people I work with and I am grateful to serve alongside them.
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